If all sensors have been installed but you cannot see any data in the dashboard, the most likely cause is that the bridges are not yet online. You can check the status on the installation tab of the Sensorfact dashboard. Please consider the following to ensure the bridges will come online:
- If a bridge should connect via a mobile network, please make sure the bridge is plugged in and all the antennas are connected. If the bridge does not come online after 20 minutes, please contact email@example.com
- If a bridge should connect via WiFi, please make sure all the firewall permissions have been set according to this video. If you supplied Sensorfact with the network SSID and password, the bridge will be programmed with these details. If you have not supplied Sensorfact with the WiFi details, the bridge will still need to be configured for a WiFi connection. You can find the relevant instructions in this video.
- If a bridge should connect via ethernet, please make sure all the firewall permissions have been set according to this video.
For any questions regarding these instructions, please contact firstname.lastname@example.org