We care about your privacy, and so should you

Version: 1.1
Reviewed on: May 11 2018

Your privacy is very important to us and transparency is one of our company values. That is why we take great care in keeping your information secure and never collect more information than we actually need for our services. This Privacy Policy is meant to give you a clear overview of the information we collect and a better understanding of why and how we use it. If you have any remaining question please feel free to contact us.

What information we collect about you

  • How we use information we collect
  • How we store and secure your information
  • How to access and control your information
  • How we share information we collect
  • Other important privacy information
  • Contact us for more question
  • What information we collect about you
  • We only collect information that is absolutely necessary to deliver the best service we possibly can to you and to keep improving our services.

Information you provide us
When you start using services of Sensorfact we ask you some company and personal information to be able to create a user account for you in our web-application, namely: your email address, name and optionally your phone number. The first two are used for logging in to our software and your phone number and email for contacting purposes such as reports and notifications.

Information we collect to improve our services and user experience
We collect additional data when you use our web application to log errors, monitor which pages of our software are most attractive and which ones need a bit more polishing from our end. For these reasons we collect:

  • Your IP (Internet Protocol) address, collected by Google Analytics and processed anonymously
  • Your default browser language, to help you select the right language within our tool and use your preferences such as currency and unit of measurement
  • The pages you view in our application, how often and for how long
  • Errors that occur when you use our software
  • The path you take through our application to understand how our users use our tool
  • Upon your first log-in into our application we ask your permission for this tracking. Your choice for enabling or disabling tracking can always be changed in our settings menu.

How we use information we collect

To deliver our services
We use the data we collect such as your email address and chosen password to authenticate you (make sure you are an actual user of our system).

To improve and maintain our services
We log any errors that occur while you are using our software so that we can investigate and solve them. Also we keep track of how you use our software by tracking the path you take and which pages you view for what time. By doing this we can get a better understanding with minimal effort from our users about which pages are interesting for them, which are maybe still a bit too difficult to understand and which ones need our full attention.

To notify/inform you
Optionally, if you chose to enrol for this, we also provide you with update reports via email and notifications via either email or SMS. For these services we use your email address and optionally your phone number. You can unsubscribe from these notifications at any given time by going to the settings page in our software.

To communicate with you about our services
We use the contact details you have provided us with such as your email address and phone number to inform you about updates, releases and news about Sensorfact. You can unsubscribe from these notifications at any given time by clicking the unsubscribe button at the bottom of our informational emails.

For customer support
If you encounter a problem while using our application or simply need help using it we can use the information we collect about you to help you. An example would be by investigating a certain bug you are experiencing.

How we store and secure your information

Information storage and security
Sensor communication: our sensors communicate using the EnOcean protocol to send data in a very raw form to our bridges. The sensor data can thus only be read using a device with the same EnOcean protocol and does not contain any privacy sensitive data (only raw EnOcean telegrams).

Bridge communication: once our bridges receive sensor data, the data is transmitted over 4G/WiFi/Ethernet (depending on the preferred option) to our platform. Also on the bridge level, we do not store or use any privacy sensitive data. Only raw measurements are transmitted to our platform in a secured way (using SSH over a VPN).

We use data hosting services provided by Amazon (AWS) in the Ireland region to store all information we collect. Most of our hosted services are secured using SSL. If your wish to receive any additional technical and/or security specifications concerning our infrastructure please feel free to contact us.

While we take technical precautions to assure a level of data security as high as possible, we can never guarantee an impenetrable system.

How long we keep information

  • Account information: all information concerning your account will be retained for as long as your account is active to be able to offer you an optimal service.
  • Tracking information: Tracking information: all information we track about your use of our application is retained for a maximum period of 26 months.

How to access and control your information

When it comes to your information, you have certain choices available to access and control it.

Right to access and update your information
You have the right to request a copy of the information we keep about you. Yet, there are certain restrictions to the information we can provide you with. If the information you request would reveal any personal information of another person, we are not allowed to fulfil your request. For all requests you can contact us using the contact details provided in the contact section of this article. If you would like some of the information to be updated please do so using the same contact details.

Delete your information
Upon request we can delete information that we store about you. Please do note that some of the information such as your email address are needed to deliver our services to you.

Request that we stop using your information/ do not track
By going to the settings menu in our application you can enable and disable the tracking of your use of our application as previously mentioned. By disabling this option we will stop collecting and using information as mentioned in the section called “Information we collect to improve our services and user experience”

Request to not receive communications
You can always opt out of receiving update, news and promotional communications. You can do this by using the unsubscribe button on the bottom of our emails.

Data portability
Data portability means that you can request data in a format that is transferable from one service provider to another. Should you request it, we will provide you with an electronic file with your basic account information.

How we share information we collect

We never share personal information with other companies, organisations or individuals without your consent. We only share information with third parties that provide us with services essential for the functioning of our application, for example: hosting providers, databases and Google Analytics. A detailed overview of our infrastructure landscape can be provided to you upon request. All of the parties we collaborate with also need to comply with European regulations.

Other important privacy information
Notice to end users: our services are intended to be used by organizations. All agreements signed with us are between Sensorfact and the specific company/organization. For this reason in most cases your organization is the administrator and is responsible for your account. In these cases we may not have influence on all information that is kept about you related to our service. Your administrator might be allowed to access and update information about you in your account and to terminate your account. Please contact your organization or refer to your administrator’s organizational policies for more information.

Updates of this Privacy Policy
This Privacy Policy might get updated from time to time to add further information, extend or elaborate on elements. All updates will be made on this page and will always be made to improve the transparency towards our users.

Contact us
If you have any questions with regards to this Privacy Policy, if certain parts are unclear to you or if you are missing any information please feel free to contact us using the contact details below.

Also any requests with regards to the information we collect about you can be made via the contact details below.

Contact details

Sensorfact B.V.
Nicolaas Beetsstraat 216-222
3511 HG, Utrecht
The Netherlands
E-mail: privacy@sensorfact.nl
VAT-number: NL859059339B01
COC-number: 72284404